PRODUCTS / PLATFORM
Gomez ExperienceFirst Platform — Ensuring Quality Web Application Experiences For Your Customers
The ExperienceFirst platform provides an integrated software as a service (SaaS) environment for IT and business professionals to measure and manage web application experience at all stages of the application life cycle. This allows you to manage your web application experience from development through deployment and into production, all from the customer perspective, and with the customer's web experience in mind.
The key benefits of the ExperienceFirst Platform are:
- A pure SaaS on-demand integrated web application lifecycle platform that features both synthetic and actual customer experience monitoring, robust scripting capabilities, state-of-the-art agents, integrated reporting and alerting, a real-time dashboard tying technical web performance to brand, revenue, and cost KPIs, and the shortest new customer provisioning in the market
- Ready for applications built on Web 2.0 technologies
- Ensures that web applications deliver superior customer experience to drive greater on-line revenue
- Pinpoints problems back to the point-of-failure with encyclopedic detail to reduce time-to-repair reducing web application operating costs
- Maintain peak web application performance and availability to protect brand reputation
The ExperienceFirst platform services address the four stages of the web application lifecycle:
- Design and Development solutions — "Does my web site look good under all conditions?"
- Testing and Validation solutions — "Does my web site work the way it is supposed to, under real-world conditions?"
- Monitoring and Management solutions — "Is my web site working everywhere I need it to be, and how good is my customer's experience?"
- Analyze and Optimize solutions — "How is web application performance impacting our brand, revenue, and costs?"
The Gomez ExperienceFirst platform offers an extensive global network infrastructure and the latest in technology:
Global Testing Network — access over 35,000 global testing locations to monitor key Web applications across the Internet with the Gomez ExperienceFirst Network.
Monitoring Agents — accurately execute tests and collect and report performance data across the ExperienceFirst network with our leading testing agent technologies.
Platform Tools & Alerts — gain additional insight into performance issues that increase operational accuracy and productivity with our award winning ExperienceFirst Platform Tools.
